Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few days in advance using our website or call office. Please note that we require a credit card to reserve your appointment. For reserving appointments, we accept American Express, Visa, MasterCard, and Discover.
If you arrive more than 30 minutes late for your appointment, you may be required to reschedule to avoid disrupting the appointments of other clients.
Cancellations
As a courtesy to our providers, for appointments please provide a minimum of 24-hour notice should you need to cancel or reschedule an appointment. You will be charged $25 if appointment is rescheduled during the 24-hour time period and full price for any no shows. All Groupon customers will need a credit card on file and if client has a no-show voucher will be redeemed. There are no exceptions to these policies.
Pricing, Deposits & Prepayments
Pricing for services changes month to month. If you see a price that you like, you are able to prepay for that service(s) to guarantee the price. Once prepaid, you have up to 6 months to redeem the purchased service(s). To prepay email ohio@enhancinglifemedspa.com or call our business line, (614) 698-0078 with any purchase you would like to receive.
Some treatments are subject to a deposit to make sure we secure your appointment. If there are any payment issues with a client’s credit or debit card or chargebacks, fraud issues, etc. we are not able to accept credit or debit cards from the client and require payment in cash.
Returns & Refunds
If you are not completely satisfied with your skincare product purchase, simply return the item in its original packaging within 30 days. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange email ohio@enhancinglifemedspa.com and include your receipt.
Prepayments are refundable within 10 days of purchase. Services received cannot be refunded.
Consultations
We provide free consultations. Our consultations include education about your unique skin type, injectable suggestions, payment options, details on treatments for our services with a clear plan of treatment.
Referrals
If you refer a member to Enhancing Life Med you will receive a $25 credit toward your next service. All referral credits will be issued to you once the client is treated. There is no referral credit if your referral uses a voucher such as Groupon or Living Social.
Child Policy
To ensure the safety of children, and to make sure everyone experience is special we ask that parents or guardians make other arrangements for children while receiving their services. Children who visit Enhancing Life Med Spa during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. Please understand that our concern is for the safety of your child.